Return Policy 1. Is the tax paid by the Ministry of Health? Yes, only for holders of a national ID. 2. What is the allowed period for returns and order cancellations? Return requests are made within 14 days from the invoice date. 3. Can I cancel the order after using part of the offer? When canceling the order after using part of the offer (whether one session or more), the cost of the service/services performed will be deducted at their original price, not the offer price. 4. What are the return fees if payment was made via Mada / Visa / Apple Pay? The amount will be refunded to the customer, minus electronic payment fees as follows: Mada: 1 + 1.75% Visa: 1 + 2.2% Apple Pay Mada: 1 + 1.75% Apple Pay Visa: 1 + 2.2% And 15% VAT is deducted from the commission. 5. What are the return fees if payment was made via Tamara or Tabi? The amount will be refunded from Tamara and Tabi to the card used at purchase, after the store's approval, minus the refund fee. Tabi: 1 + 2% Tamara: 1.5 SAR And 15% VAT is deducted from the commission. 6. How long does the return process take? From one day up to a maximum of 14 working days.